Return and Exchange Policy

Return and Refund Policy

At Flyscents, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not completely satisfied with your purchase, our return and refund policy outlines the terms under which you can request a return or refund.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in its original packaging.
• The return request must be initiated within 28 days of receiving the product.
• Proof of purchase (e.g., order confirmation or receipt) is required.

Note: Items purchased during sales or special promotions may not be eligible for returns unless they are defective or damaged.

Non-Returnable Items

The following items cannot be returned:

• Opened or used perfume bottles.
• Gift cards or promotional items.
• Products damaged due to customer mishandling.

Return Process

1. Contact Us: Initiate your return by contacting our customer support team at support@flyscents.pk or 0320-4840999 with your order details.
2. Approval: Once your return request is approved, you will receive instructions on how to send the product back to us.
3. Shipping: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. Ensure the product is securely packed to avoid damage during transit.

Inspection: Upon receipt, the item will be inspected to confirm it meets the return criteria.